They called after 3 months and informed Dabbawala about Six Sigma. Lunch boxes are marked in several ways: The reporter, obviously without having read my story, wrote that Forbes had certified the tiffinwallahs as a six-sigma organization. Improved Customer Loyalty Any business wants to retain its customers. There are employees about in number and deliver approximately , tiffin boxes every day. They were told to go to Delhi and collect it. Tiffin time in Mumbai”.

Medge told Subrata Chakravarty, the lead author of the “Fast Food” article by Forbes where this claim first appeared, [27] that dabbawalas make a mistake “almost never, maybe once every two months” and this statement was extrapolated by Subrata Chakravarty to be a rate of “one mistake in 8 million deliveries. The maximum weight comes to kg; carrying that much weight in the crowded local trains is a lot of hard work. Most tiffin-wallahs are related to each other, belong to the Varkari [16] sect of Maharashtra, [17] and come from the same small village near Pune. Then when Mumbai grew and the number of customers increased, they started using alphabets; A for Andheri, B for Bandra, etc. By using this site, you agree to the Terms of Use and Privacy Policy. Some modern infrastructure improvements such as the Navi Mumbai Metro are not used in the supply chain, as cabins do not have the capacity for hundreds of tiffins.

Corporates and scholars ought to make note of their working by keeping in mind the dabbawlaa goal to comprehend their one of a most unique structure and process.

six sigma case study on mumbai dabbawala

I did the math, which works out to one mistake in 8 million deliveries—or 16 million, since the tiffin carriers are returned home dabawala day. I was impressed by the efficiency and complexity of the process by which sometiffin boxes were sorted, transported, delivered and returned each day by people who were mostly illiterate and unsophisticated.


They make a tidy side-line hosting executives from delivery giants like FedEx and Amazon. I think entrepreneurs must possess these qualities.

Now, while this used to be all men receiving and women cooking, it has expanded lots over the past couple of decades. Why do they do it then? Do you not love your mother or wife and like to eat food made by her? I will tell you an instance of how one dabbawala performs duty in one day. Once your business has used a created a mission statement and carried out a SWOT analysis, then Six Sigma can help you focus on areas for improvement.

Improve Improve and Implement.

six sigma case study on mumbai dabbawala

This media cannot be played on your device. A group has 10, 20, or 25 dabbawallas, depending on the density of customers in your area, and their in-charge is the group leader.

Mumbai’s Dabbawalas & Six Sigma | Sulekha Creative

They use carts for longer distances. The reporter, obviously without having read my story, wrote that Forbes had certified the tiffinwallahs as a six-sigma organization. This is simply incredible! Retrieved 3 May All are owners of the business. In Bombay, Mahadeo Havaji Bachche started a lunch delivery service with about dabbbawala hundred men.

Log In Sign Up. Define the customer s and the requirements.

Retrieved 2 May — via Internet Archive. If Runnr decides to launch scheduled lunchtime deliveries in Mumbai, Kumar says he would consider partnering with the dabbawalas.


Dabbawala – Wikipedia

The dabbawalas belong almost exclusively to the Vakari community, which worships the Hindu god Vithala. Working with team is the strength of the Dabbawallas. And after all this, they charge only rupees per month for delivery. The system works a bit like this dabawala while I use gendered terms here the system is becoming less so, again in an interesting way.

Mumbai Dabbawala: Customer Service Excellence of Six Sigma QualityWithout Technology

Sifma called after 3 months and informed Dabbawala about Six Sigma. Share feedback with manufacturing and sourcing to improve future manufacturing and designs.

Views Read View source View history.

six sigma case study on mumbai dabbawala

Xixdabbawalas went on strike for the first time in years to promote and attend a rally by Azad Maidan to support Anna Hazare in his campaign against corruption.

When you use Dabbawallas services to deliver your home cooked food to your office you are actually saving your hard earned pennies.

The unsurpassed 125-year-old network that feeds Mumbai

An adapted version of the speech is presented here. Homemade food keeps your doctors bill down and there are fewer absences from office due to poor health. But it is commonly associated with a statistic of 1. The dabbawala then takes them to a sorting place, where he and other collecting dabbawlaa sort the lunch boxes into groups. The rupee a month fee provides for delivery six days a week.